Shipping policy
At SOUQ DXB, we aim to deliver your orders quickly, safely, and efficiently across the UAE.
1. Delivery Coverage
We currently deliver across the United Arab Emirates (UAE).
For international shipping inquiries, please contact us at support@souqdxb.com.
2. Processing Time
- Orders are processed within 1 business day after confirmation
- Orders placed on weekends or public holidays will be processed on the next working day
3. Delivery Time
- Standard delivery: 1–3 business days within UAE
- Delivery times may vary depending on your location
Please note that delivery timelines are estimates and may be affected by external factors.
4. Shipping Fees
- Free delivery on orders above AED 150
- A standard delivery fee applies to orders below this amount (calculated at checkout)
5. Order Tracking
Once your order has been dispatched, you will receive a tracking number via email or SMS to monitor your delivery status.
6. Incorrect Address
- Customers are responsible for providing accurate shipping details
- SOUQ DXB is not responsible for delays or failed deliveries due to incorrect or incomplete addresses
7. Delivery Attempts
- If delivery fails due to unavailability, the courier may attempt redelivery
- Additional fees may apply for repeated delivery attempts
8. Delays
While we strive to meet all delivery timelines, delays may occur due to:
- High order volumes
- Weather conditions
- Courier service issues
SOUQ DXB is not liable for delays caused by third-party couriers.
9. Damaged or Missing Items
If your order arrives damaged or incomplete:
- Contact us within 48 hours of delivery
- Provide photos/videos for verification
We will resolve the issue as quickly as possible.
10. Cash on Delivery (If Applicable)
- Cash on Delivery may be available for select locations
- Please ensure the exact amount is ready at the time of delivery
11. Contact Us
For any shipping-related inquiries:
