Terms of service
Welcome to SOUQ DXB. By accessing or using our website, you agree to comply with and be bound by these Terms of Service. If you do not agree, please do not use our website or services.
1. Introduction
SOUQ DXB ("we," "our," "us") operates this website and offers a range of nutrition, supplements, and general wellness products. These Terms govern your use of our website and any purchases made through it.
2. Eligibility
By using this website, you confirm that:
- You are at least 18 years old or accessing the site under supervision
- You are legally capable of entering into binding agreements
3. User Accounts
- You are responsible for maintaining the confidentiality of your account
- All activities under your account are your responsibility
- You must notify us immediately of any unauthorized use
We reserve the right to suspend or terminate accounts at our discretion.
4. Product Information
We strive to ensure all product details, descriptions, and prices are accurate. However:
- Errors may occur (pricing, availability, descriptions)
- We do not guarantee all information is always complete or error-free
- We reserve the right to correct errors without prior notice
5. Orders & Acceptance
- Placing an order constitutes an offer to purchase, not automatic acceptance
- We reserve the right to:
- Refuse or cancel orders
- Limit quantities
- Cancel orders due to pricing or stock errors
If payment has already been made, a refund will be issued.
6. Pricing & Payments
- All prices are listed in AED (UAE Dirhams)
- Prices may change without prior notice
- We accept secure payment methods including:
- Credit/Debit Cards
- Other available payment options (e.g. Tabby, if applicable)
We reserve the right to correct pricing errors and contact you before processing.
7. Shipping & Delivery
- Delivery times are estimates and not guaranteed
- Delays may occur due to external factors (courier, weather, etc.)
- Customers are responsible for providing accurate delivery details
We are not liable for delays caused by incorrect information provided.
8. Returns & Refunds
Returns and refunds are governed by our Return & Refund Policy.
Key conditions include:
- Returns must be requested within 7 days
- Items must be unused and unopened
- Certain items (e.g. supplements, food) are non-returnable if opened
9. Acceptable Use
You agree not to:
- Use the website for unlawful purposes
- Interfere with website performance or security
- Attempt unauthorized access to systems
- Use bots, scraping tools, or automation without permission
10. Intellectual Property
All website content (text, images, branding, logos) is the property of SOUQ DXB and protected by applicable laws.
You may not:
- Copy, reproduce, or distribute content
- Use materials for commercial purposes without permission
11. Health Disclaimer
Products sold on this website are intended to support general health and wellness.
- They are not intended to diagnose, treat, cure, or prevent any disease
- Always consult a qualified healthcare professional before use
- Individual results may vary
12. Limitation of Liability
To the maximum extent permitted by UAE law:
- SOUQ DXB shall not be liable for indirect, incidental, or consequential damages
- We do not guarantee uninterrupted or error-free operation of the website
- Use of products is at your own risk
13. Indemnification
You agree to indemnify and hold SOUQ DXB harmless from any claims, damages, or losses resulting from:
- Violation of these Terms
- Misuse of the website
- Breach of applicable laws
14. Termination
We reserve the right to suspend or terminate access to our website at any time, without prior notice, if these Terms are violated.
15. Changes to Terms
We may update these Terms at any time. Continued use of the website means you accept any changes.
16. Governing Law
These Terms are governed by the laws of the United Arab Emirates.
Any disputes shall be subject to the jurisdiction of the courts of Dubai, UAE.
17. Contact Us
For any questions:
